Account Deletion
Bento Box customers can request account deletion from the app or from this website.
Request deletion in the app
Open the Bento Box app, go to Account or Privacy Controls, and submit an account deletion request. The app will show your request status and any Bento Box support notes.
Request deletion outside the app
Email support@thebentobox.co.in with the subject Account deletion request and include your registered phone number. Do not share your OTP, password, full UPI ID, card number or bank details.
Verification and settlement
Bento Box will verify that the request comes from the account holder, normally through the registered phone number or in-app session. If you have active meals, refunds, wallet credits or payment obligations, Bento Box will first complete, cancel or settle those items. After settlement clearance, Bento Box should complete deletion within one calendar day.
What is deleted or retained
- Customer profile and app-account data are deleted or anonymised where eligible.
- Transaction, receipt, refund, wallet, loyalty, tax/accounting, audit, fraud-prevention, food-safety and legal records may be retained where required.
- Delivery proof or dispute evidence may be retained until the normal retention period or until a related dispute/legal hold is resolved.
Need help?
Contact support@thebentobox.co.in or call +91 88502 17780 between 9 AM and 9 PM IST.