Contact & Grievance

Use these details for Bento Box support, refunds, food-safety concerns, account deletion and privacy requests.

Registered food-business details

Bento Box - The Better Box is A Brand of Akshaaya Enterprises, operated by Karnakota Neeli Surakhitha, trading as Bento Box. FSSAI Registration No. 21526024001326, valid from 4 May 2026 to 3 May 2027.

Registered/FSSAI premises: Flat 2505, Tower 2B, Adhiraj Capital City, Sector 37, Upper Kharghar, near Aman Dhoot Metro Station, Kharghar, Navi Mumbai, Maharashtra 410210.

Food-safety concerns

If you suspect a food-safety issue, stop consuming the meal, preserve the meal and packaging where safe, and contact Bento Box quickly with your order details. For serious symptoms, seek medical help immediately; Bento Box support is not emergency medical care.

What to include when contacting us

• Your registered phone number.
• Order, receipt, payment or delivery reference if available.
• A short description of the issue and the date/time it happened.
• Photos only where relevant for food quality, delivery proof or safety support.

Never share your OTP, full card number, bank password or app login secret.